Behavioral Conduct

Behavioral Conduct During Business Transactions

We are here as a service to help people. Therefore, we will do what we can to provide the best service possible for any given situation. However, if anyone behaves rudely, disrespectfully or offensively, we reserve the right to refuse service to anyone who behaves in this manner at any point of a business transaction.

It is important to us that your experience with The Bottom Of The Barn is an enlightening and positive one. Our goal is to help you if we can. Please familiarize yourself with our policies. If you have any questions, send them to the following email address leradobi7@gmail.com. We are here to help.

It is important to remember that we are all created by God, and that all business transactions should be conducted cordially and professionally. Thank you for your cooperation in Advance!

Online Comments

We would love to hear from you. We do ask that you are respectful in your comments that are placed on the site. No foul language or personal nonrelative information. The site is designed to be a building block and an encouragement to people, not an opportunity to be a wrecking ball. We have the right to discard any such verbiage and block what we feel is inappropriate from this website. At our discretion, we can eliminate your account. Thank you for your cooperation in advance.

Online Booking

When booking your consultation online, please be considerate of the process and others. If, for any reason, you have to cancel your appointment, let us know at least 24 hours in advance by email. Use the contact page on this website to ensure that we receive it. The email needs to contain this information:

• Your Full Name

• Time and Date of your appointment

• Whether you want a refund or to reschedule - Refunds can take up to 10 business days.

The time stamp of the email that you send us is what will be used to calculate the beginning of the 24-hour period. If it is within the 24-hour period, a refund will be issued to you or you can reschedule. If it is less than 24-hours, no refund will be granted.

If you see an appointment that will fit your schedule, make sure that it is at least 24-hours before that scheduled time. We are a small business and service many locations. We want to ensure that we can serve you in a timely manner.

If you would like a refund, one will be provided. You will receive a notification via email. It will take anywhere from 5-10 business days depending on the system and your banking entity for the refund to post to your account.

Thank you in advance for your cooperation and commitment!

Shipping/Returns

Depending on the herbal product requested will dictate when the product can be shipped. We do not do mass production. Our balms and butters are made in small batches to ensure that the product is as fresh and potent as possible when you receive it.

Most products can be shipped within 3 - 5 business days. Business days are considered Monday through Friday, with the exception of Holy Days and holidays (will be posted on the website). If we are unable to ship your order within this timeframe due to unforeseen reasons, we will contact you to update when your order should ship.

If you find that your order is received damaged, please take a photo of it and send it to email address Leradobi7@gmail.com along with a simple description of the damage. The claim must be received no more than 2 weeks from the date that the package was shipped.

Guarantees

We do believe that you will be pleased with your purchase when it arrives. Your satisfaction is of upmost importance to us.

Refunds are not given for remedies or products. We will work with you to find a suitable exchange.

Since Jewelry items are originals, they cannot be replaced. Simply send the jewelry item back and a refund will be granted for the price and taxes of the item only. Sorry, no shipping is refunded.

Frequently Ask Questions

Payment Accepted

We accept the following payment methods for the consultation. The $25 deposit, that is paid online, is to secure your appointment. This amount will be subtracted from the total amount of the consultation.

• Credit/Debit Cards - Eligible for Installment Plan

• Apple Pay - Not Eligible for Installment Plan

• Zelle - Not Eligible for Installment Plan

• Cash - Not Eligible for Installment Plan

Insurance

We do not accept insurance, but we do offer payment plans. The plan breaks down the balance into more affordable monthly payments.

Remedy Amounts

The amount of product you will receive is based on weight; a 30 day supply.

Business Policies